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This Privacy Policy governs the manner in which Easy Energy Ltd collects, uses, maintains and discloses information collected from you. This privacy policy applies to the easyenergy.co.nz (“Site”) and all products and services offered by Easy Energy Ltd.

Personal identification information

We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our site, register on the site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. You may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. You may, however, visit our Site anonymously. We will collect personal identification information from you only if you voluntarily submit such information to us. You can always refuse to supply personally identification information, except that it may prevent you from engaging in certain Site related activities.

If you want to know what information is held about you, just contact us. It is freely available to you. You are entitled to ask for any personal information to be corrected.

Non-personal identification information

We may collect non-personal identification information about you whenever you interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about your means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance your experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

How we use collected information

Any personal information collected from you is confidential, and will be held by us in our customer database in accordance with the Privacy Act 1993 and as set out in our energy supply agreement.

Personal information will only be used to enable us to:

  • contact you; or
  • assess your credit worthiness; or
  • collect debts; or
  • process payments; or
  • carry out our responsibilities, or exercise our rights under our energy supply agreement with you; or
  • advise you of any products or services which we consider may be of interest to you; or
  • provide you with any services you have requested; or
  • improve our customer service.

If you want to know what information is held about you, just contact us. It is freely available to you. You are entitled to ask for any personal information to be corrected.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users of our website with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites

You may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Recording of telephone calls

As part of our commitment to providing the best possible service to our customers, we record telephone calls to our customer services team.

We record calls:

  • For staff training purposes, to help us improve our service and to ensure the information we provide is consistent and accurate; and
  • To ensure we have an accurate record of your call, which may be needed to support any transactions that take place.

We understand your personal information is important, and we are committed to protecting your privacy. Recordings will be securely stored.

Changes to this privacy policy

Easy Energy Ltd has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Easy Energy Ltd
PO BOX 307
Wellington 6140
Ph: 0800 379 674
Email: help@easyenergy.co.nz


This document was last updated on October 22, 2014


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